If your shipment is stuck in customs in the United States, you’re not alone. Delays can happen for a variety of reasons, including documentation issues, customs exams, or regulatory holds. Understanding what’s causing the delay—and what steps to take next—can help you resolve the issue faster.
Common Reasons Shipments Get Stuck
Shipments get stuck in customs for several common reasons, most of which can be resolved quickly once identified.
- Missing or incorrect documentation
- Customs exams (intensive or non-intrusive)
- FDA or other agency holds
- Late of incorrect ISF (Importer Security Filing)
- Classification or valuation questions
What You Should Do Next
If your shipment is stuck in customs, take the following steps:
- Confirm the reason for the delay with your broker or forwarder
- Review your documents for accuracy and completeness
- Respond quickly to any requests from CBP or other agencies
- Avoid making changes without understanding the issue
- Stay in communication until the shipment is released
How a Customs Broker Can Help
A licensed customs broker can help identify the cause of the delay, communicate with CBP and other agencies, and guide you through the steps needed to resolve the issue. In many cases, quick and accurate responses can prevent further delays or additional costs.
Need Help with a Delayed Shipment?
If your shipment is currently stuck in customs, feel free to reach out. At Hesed Customs Service, we help importers identify the cause of delays and work toward a fast resolution.
📞 310-542-4400
✉️ [email protected]